Refund policy

The seven-day guarantee

Try Steady for a week. If it is not the right place for you, write to support within seven days of joining for a full refund of your membership payment. The guarantee applies to the monthly or annual membership you purchased. You do not need to provide medical information or justify your decision with a health story.

The time you send your request determines whether it is within the seven-day window; a later support reply does not make an on-time request late. Include the email used to join and, if available, the receipt or transaction reference. Never send your full card number.

Requesting and receiving a refund

Email support using the contact below with the subject “Membership refund.” The team may verify your account, confirm the eligible payment and explain the outcome. An acknowledgment is not confirmation that money has been returned.

Approved refunds are returned through the payment provider to the original payment method where possible. The team will confirm processing; your bank or payment provider controls when the credit appears. We do not promise an unverified processing time.

Refunds and cancellation are separate

A refund does not automatically cancel a recurring subscription. If you want to leave, ask for cancellation as well or use the billing controls in settings. The team should confirm your refund status, subscription cancellation and access end date separately.

Outside the joining guarantee, contact support about mistaken, duplicate or unauthorized charges, renewal problems or services not delivered. The treatment of renewal refunds, partial periods and plan changes must be finalized before launch; this draft does not introduce a blanket “no refunds” rule. Nothing here limits rights you have under applicable law.

Payments for individual therapy are made separately to the therapist or provider and are governed by their disclosed cancellation and refund terms.

Talk to the team

For membership, billing or privacy questions, write to support@deanxious.com. Please do not email passwords, card details or medical records. Support is not an emergency service; immediate replies are not guaranteed.