Refund policy

Steady Rituals delivery and returns

Rituals are physical products, separate from the book and membership. Shipping is available to the United States and Canada when product checkout is enabled. The checkout shows the shipping charge, taxes and available delivery estimate before payment. We aim to dispatch in-stock orders within two business days and send tracking when dispatched. Carrier delivery dates are estimates, not guarantees. Contact admin@deanxious.com if tracking is missing or a parcel is delayed. If we cannot meet the promised dispatch time, we will explain the delay and offer cancellation and a refund before dispatch.

Monthly boxes (subscribe and save) renew every month at the price shown at checkout until you cancel. The card used at checkout is charged on the same day each month and the box ships after payment. Cancel at any time from the private link in your receipt, or from Settings if you have a Steady account: cancelling stops future charges, and a box already paid for still ships. The same link changes the delivery address for future boxes. Monthly boxes are separate from Steady membership; cancelling one does not cancel the other.

For a change-of-mind return, contact admin@deanxious.com within seven calendar days of delivery with your order reference. Products must be unopened, unused and in their original sealed packaging. We will provide return instructions and the correct return address; the business mailing address is not a returns warehouse. Send the authorized return within seven calendar days of receiving those instructions and keep proof of postage. You pay return postage for a change-of-mind return. Original delivery charges, if any, are not refunded unless required by law.

For damaged, defective or incorrect items, contact admin@deanxious.com as soon as possible, preferably within seven calendar days of delivery, with your order reference and a description or photograph of the issue. Do not use a damaged or incorrect product. We will arrange an appropriate replacement or refund and cover any required return postage. The seven-day notification preference does not limit statutory rights for defective goods. Do not discard or return items before receiving instructions.

After an authorized change-of-mind return is received and checked, an approved refund is sent to the original payment method. We will confirm processing; the payment provider controls when the credit appears. Opened products are not eligible for change-of-mind returns, but this does not affect rights relating to defective or misdescribed goods. Returning a Rituals product does not cancel a separate membership. Any rights under applicable consumer law take priority over this policy.

Standalone book purchases

For a standalone book purchase, email support with the subject “Book refund,” the email used at checkout and your receipt or order reference if available. Contact us about a mistaken, duplicate or unauthorized charge, or a book you cannot access. Requests are reviewed individually; the membership seven-day guarantee described below applies to membership payments, not automatically to the standalone book.

An approved full book refund removes the online access and downloads provided by that purchase. Please stop using or sharing copies of the refunded book. A separate active membership may still include its own book access. Refunding the book does not cancel a separately selected membership trial or subscription; cancel that separately in Steady Settings or ask support to help. Nothing in this policy limits your rights under applicable law.

The seven-day guarantee

The seven-day guarantee starts when your free trial starts, or at your first membership payment if you join without a trial. Request a refund of a membership charge within that window. It does not restart at the end of a trial or when the first charge is taken. For a seven-day reader trial, the guarantee expires as that trial ends; cancel before the trial ends to avoid the first charge. The guarantee applies to the monthly or annual membership you purchased. You do not need to provide medical information or justify your decision with a health story.

The time you send your request determines whether it is within the seven-day window; a later support reply does not make an on-time request late. Include the email used to join and, if available, the receipt or transaction reference. Never send your full card number.

Requesting and receiving a refund

Email support using the contact below with the subject “Membership refund.” The team may verify your account, confirm the eligible payment and explain the outcome. An acknowledgment is not confirmation that money has been returned.

Approved refunds are returned through the payment provider to the original payment method where possible. The team will confirm processing; your bank or payment provider controls when the credit appears. We do not promise an unverified processing time.

Refunds and cancellation are separate

A refund does not automatically cancel a recurring subscription. If you want to leave, ask for cancellation as well or use the billing controls in settings. The team should confirm your refund status, subscription cancellation and access end date separately.

Outside the joining guarantee, contact support about mistaken, duplicate or unauthorized charges, renewal problems or services not delivered. Renewal refunds, partial periods and plan changes are reviewed individually. Nothing here limits rights you have under applicable law. Last updated October 10, 2026.

Payments for individual therapy are made separately to the therapist or provider and are governed by their disclosed cancellation and refund terms.

Talk to the team

For book purchases, membership, billing or privacy questions, write to support@deanxious.com. Please do not email passwords, card details or medical records. Support is not an emergency service; immediate replies are not guaranteed.